Shipping policy
Shipping Policy
Free shipping on orders over $60. We deliver to the United States, Canada, the United Kingdom, Mexico, Australia, New Zealand and 16 European countries (Austria, Belgium, the Czech Republic, France, Germany, Greece, Hungary, Ireland, Italy, the Netherlands, Poland, Portugal, Romania, Spain, Sweden and Switzerland).
Free Shipping Over $60
Orders of $60 or more (60 € in Europe, £50 in the United Kingdom, CA$85 in Canada, or the local equivalent) ship with Free Tracked Shipping. Below this amount, Standard Tracked Shipping costs $5.95 (5.95 €, £4.95, CA$7.95 or the local equivalent). The shipping cost is always shown at checkout before you pay.
Optional Priority Insured Shipping
For added peace of mind, you can upgrade to Priority Insured Shipping at checkout: $3.99 on orders over $60, or $9.95 below (9.95 €, £8.95, CA$12.95 or the local equivalent). This option includes loss protection: if your package is lost in transit, we will replace it or refund you in full.
Processing Time
Orders are processed within 48 hours after payment confirmation. You will receive a tracking link by email once your order is dispatched.
Delivery Time
Estimated delivery time is 6 to 8 business days from your order. Delivery times may vary slightly due to customs processing, weather, or local carrier conditions outside our control.
Customs Duties & Import Taxes
For shipments to countries outside the European Union, customs duties or import taxes may apply upon delivery, based on your country's regulations. These charges are the buyer's responsibility and are not included in the product price.
Inside the European Union, VAT is collected at checkout: no additional fees apply on arrival.
Order Tracking
Once your order is dispatched, you will receive a confirmation email with a tracking link. If you do not receive tracking information within 5 business days of placing your order, please contact us at contact@marcomaveri.com.
Lost or Damaged Packages
If your package is lost in transit, please contact us within 7 days of the expected delivery date. If it arrives damaged, please contact us within 48 hours of delivery. In both cases, write to us at contact@marcomaveri.com with your order number, photos of any damage, and a description of the issue. We will work with our carriers to provide a replacement, refund, or store credit.
Incorrect Shipping Address
Please check your shipping address carefully before confirming your order, including the postcode or ZIP code: carriers deliver according to the postcode. We ship to the address entered at checkout. Marco Maveri cannot be held responsible for an order that is delivered to the wrong place, delayed, lost or returned because the address provided was incorrect or incomplete, and any new shipment in that case is at the customer's expense. If you notice a mistake, contact us at contact@marcomaveri.com right away: we can correct the address free of charge as long as your order has not shipped.
Returns
For our 30-day return policy, please refer to our Refund Policy.
About Marco Maveri
Marco Maveri is operated by Amethyst Ventures (SASU), a company registered in France. Our chains are made by manufacturing partners and shipped directly from our partner's warehouse to you.
For any question about your order or shipping, contact our customer service team at contact@marcomaveri.com.