FAQ

You'll receive a tracking link by email as soon as your order ships. Every order is processed within 48 hours.

Tracking shows no updates for several days

This is completely normal for international shipments. Packages regularly pause at customs for 3 to 7 days without any visible movement. If your order has not arrived 10 business days after you placed it, contact us and we will look into it.

If it's been over 10 business days with no delivery, contact us at contact@marcomaveri.com and we'll resolve it immediately.

Every order is processed within 48 hours and shipped with tracking. The tracking link is emailed as soon as your order ships, so you can follow your parcel until it arrives.

Customs clearance or carrier delays can occasionally add a few days.

It depends on your country. Customs duties and import taxes are determined by your local authorities and are the buyer's responsibility.

Most orders under €150 within the European Union are not subject to additional duties.

We ship to these 22 countries:

• North America: Canada, Mexico, United States.
• Europe: Austria, Belgium, Czechia, France, Germany, Greece, Hungary, Ireland, Italy, Netherlands, Poland, Portugal, Romania, Spain, Sweden, Switzerland, United Kingdom.
• Oceania: Australia, New Zealand.

Tracked shipping is free from $60 in the US, MX$1,100 in Mexico, A$90 in Australia, NZ$110 in New Zealand, £50 in the UK, CA$85 in Canada and €60 in Europe. The exact cost always shows at checkout.

Every Marco Maveri piece is covered for 1 year from the date of purchase against manufacturing defects.

What's covered

• Clasps or closures that fail under normal use
• Links or chain sections that break under normal wear
• Pendants or bails that fail under normal use
• Structural defects in the metal or finish

How to claim

Email contact@marcomaveri.com with your order number and 3 to 4 clear photos. We review within 24 hours and ship your replacement within 48 hours of approval.

For full details, visit our Warranty page →

We're really sorry about that. Please contact us within 48 hours of receiving your order.

Email contact@marcomaveri.com with your order number and 3 to 4 clear photos of the damage.

We'll confirm and ship your replacement within 48 hours. No need to return anything.

The 1-year warranty covers manufacturing defects. It does not cover the following.

• Accidental damage such as crushing, bending, or impact
• Loss or theft
• Normal surface wear and minor scratches over time
• Damage caused by chemicals including perfume, bleach, or chlorine

If you're unsure, email us with 3 to 4 photos and we'll assess it. Full details on our Warranty page →

You have 30 days from the date of delivery to return your item for a full refund.

To start a return, email contact@marcomaveri.com with your order number and the reason for your return. We'll send you the return address and instructions within 24 hours.

Return shipping is at your expense. Once we receive and inspect the item, your refund is processed within 5 business days.

EU customers: you have a legal right of withdrawal of 14 days. Our 30-day policy already exceeds this requirement.

To be eligible for a return, your item must be unworn and unused, in its original packaging, returned within 30 days of delivery, with your order confirmation email.

Not eligible: items showing signs of wear, gift cards.

Once we receive and inspect your return, we'll notify you of the approval status. If approved, your refund is processed to your original payment method within 5 business days.

If more than 10 business days have passed since your refund was approved, contact us at contact@marcomaveri.com.

Our chains are stainless steel. Some are listed as titanium steel, which is a stainless steel alloy, not pure titanium.

Silver-tone pieces are bare steel. Gold-tone and black pieces carry a plated layer over the steel. Stainless steel doesn't rust and won't turn your skin green.

Stainless steel doesn't rust and won't turn your skin green. Silver-tone pieces are bare steel, so there is no plating to wear off.

On gold-tone and black pieces, the plating can wear gradually with friction, chlorine, perfume or harsh cleaning products. Take your chain off for the pool and put your perfume on first, and it will last longer.

Stainless steel is very low maintenance. A quick wipe with a soft dry cloth is all it takes to keep it looking its best.

• Avoid prolonged contact with perfume, cologne, or harsh chemicals such as bleach
• Remove before swimming in heavily chlorinated pools or saltwater for extended periods
• Store it in a soft pouch or box when not wearing to prevent surface scratches
• For pendants, ensure the bail is secure before wearing

Most Marco Maveri pendants come with a bail, the loop that attaches to the chain. Simply open the bail gently, slide it onto your chain, and close it back. Do not force the bail open too wide as this can weaken it over time.

If your pendant arrives attached to a chain, the bail is already fitted. If you want to swap chains, remove the pendant carefully by opening the bail with your fingernail or a small flat tool.

We process orders quickly. If you need to make a change, contact us within 2 hours of placing your order at contact@marcomaveri.com.

After that window, the order has typically already entered fulfillment and can't be modified. If it's already shipped, you can return it once it arrives using our 30-day return policy.

Every order ships in protective packaging. For a presentation box, you can add the Marco Maveri Light Box on the product page.

This usually happens when a bank flags an international transaction as a security check. Try a different card, or use Shop Pay, Apple Pay, or PayPal as alternatives.

If the issue continues, your bank's customer service team will be able to tell you exactly what's happening on their end.

Every order ships in protective packaging, not in a gift box. For a ready-to-give presentation, add the Marco Maveri Light Box on the product page. The invoice is not included inside the parcel, so the recipient won't see any pricing information.

To add a personal message, write it in the order notes field at checkout.

No. We never include a printed invoice or pricing information inside the parcel. The recipient will only see the package and any personal message you included at checkout.

Chain length determines how the piece sits on your chest. Here's a quick guide.

• 40 cm (16"): at the base of the neck, choker style
• 45 cm (18"): just below the collarbone, the most versatile length
• 50 cm (20"): on the upper chest, popular relaxed fit
• 55 cm (22"): mid-chest, great for layering
• 60 cm (24"): lower chest, statement or pendant wear

For a layered look, choose chains at least 5 cm apart. The most popular combination is 45 cm with 55 cm.

For the full size guide, visit our Size Guide →

Yes. Our store runs on Shopify, one of the most trusted e-commerce platforms in the world. All transactions are protected by SSL encryption and processed securely.

Marco Maveri is operated by Amethyst Ventures (SIREN 100535186, VAT FR75100535186)

For our full legal information, visit our Legal Notice →

Check: code is case-sensitive with no extra spaces, not expired, applies only to full-price items, and codes cannot be combined unless stated. If still not working, contact us at contact@marcomaveri.com with the code and a screenshot.

Marco Maveri is a men's chain brand run from France by Amethyst Ventures (SIREN 100535186, VAT FR75100535186), 1 Rue Fernand Scheurer, 70200 Lure, France.

Our chains are stainless steel, and every piece has a 1-year warranty. You can reach us at contact@marcomaveri.com. We reply within 24 hours, Monday to Friday.

For full legal information, visit our Legal Notice →