Politique d’expédition

Shipping Policy

Free shipping on orders over $60. We deliver to the United States, Canada, the United Kingdom, Mexico, Australia, New Zealand and 16 European countries (Austria, Belgium, the Czech Republic, France, Germany, Greece, Hungary, Ireland, Italy, the Netherlands, Poland, Portugal, Romania, Spain, Sweden and Switzerland).

Free Shipping Over $60

Orders of $60 or more (60 € in Europe, £50 in the United Kingdom, CA$85 in Canada, or the local equivalent) ship with Free Tracked Shipping. Below this amount, Standard Tracked Shipping costs $5.95 (5.95 €, £4.95, CA$7.95 or the local equivalent). The shipping cost is always shown at checkout before you pay.

Optional Priority Insured Shipping

For added peace of mind, you can upgrade to Priority Insured Shipping at checkout: $3.99 on orders over $60, or $9.95 below (9.95 €, £8.95, CA$12.95 or the local equivalent). This option includes loss protection: if your package is lost in transit, we will replace it or refund you in full.

Processing Time

Orders are processed within 48 hours after payment confirmation. You will receive a tracking link by email once your order is dispatched.

Delivery Time

Estimated delivery time is 6 to 8 business days from your order. Delivery times may vary slightly due to customs processing, weather, or local carrier conditions outside our control.

Customs Duties & Import Taxes

For shipments to countries outside the European Union, customs duties or import taxes may apply upon delivery, based on your country's regulations. These charges are the buyer's responsibility and are not included in the product price.

Inside the European Union, VAT is collected at checkout: no additional fees apply on arrival.

Order Tracking

Once your order is dispatched, you will receive a confirmation email with a tracking link. If you do not receive tracking information within 5 business days of placing your order, please contact us at contact@marcomaveri.com.

Lost or Damaged Packages

If your package is lost in transit, please contact us within 7 days of the expected delivery date. If it arrives damaged, please contact us within 48 hours of delivery. In both cases, write to us at contact@marcomaveri.com with your order number, photos of any damage, and a description of the issue. We will work with our carriers to provide a replacement, refund, or store credit.

Incorrect Shipping Address

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the buyer. If you notice an error after placing your order, contact us as soon as possible. We may be able to update the address before dispatch.

Returns

For our 30-day return policy, please refer to our Refund Policy.

About Marco Maveri

Marco Maveri is operated by Amethyst Ventures (SASU), a company registered in France. Our chains are made by manufacturing partners and shipped directly from our partner's warehouse to you.

For any question about your order or shipping, contact our customer service team at contact@marcomaveri.com.